Returns & Exchanges
At Celestial Perfume, we want you to be completely enchanted by your fragrance. If you are not satisfied with your purchase, we offer a 30-day return policy for unopened and unused items in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization Code.
Prepare Your Package
Carefully pack the fragrance in its original celestial-themed box and protective outer shipping carton to ensure it arrives safely back to our boutique.
Affix Shipping Label
Print the prepaid shipping label provided by our team and attach it securely to the outside of your package, ensuring no previous tracking labels are visible.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing